Returns & Damaged Goods
Damages in transit
Although very rare, damages can occasionally occur en-route via the courier within the UK. In this case, we will happily issue a replacement (where possible) or a credit towards your next purchase. For European deliveries we will give you the option of a fully insured delivery service which will cover the cost of any damages as we unfortunately cannot credit for any breakages to Europe.
Out of condition, damaged or corked bottles
If you do receive an out of condition, damaged or corked wine that you have purchased from us, we will happily replace it or issue a credit note for that wine. If this is the case, we do ask that you contact us immediately as the wine will need to be returned to us, via courier, to our HQ in Ashford for analysis, we will cover the cost of the return provided the wine is faulty.
If for any reason you purchase a case of wine from us and the first bottle is not to your liking, you may return the remaining five or eleven bottles to us within 7 days of purchase and we shall refund your money or exchange it for an alternative without question or delay.
Please note: Delivery charges are non-refundable. To return a purchase, please contact us directly in the first instance by emailing email@example.com